Formstack For Salesforce experienced a major incident on August 24, 2020 affecting Billing Services, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Billing Services
Update timeline
- identified Aug 24, 2020, 01:31 PM UTC
A third party dependency for our billing profiles is currently experiencing intermittent issues. You may experience issues with signing up for paid plans and an inability to view/update your current billing information. You may monitor this issue directly from the vendor here: https://trust.zuora.com/ You may also use this form to submit updates to our billing team directly: https://formstackhq.formstack.com/forms/profileupdate
- monitoring Aug 24, 2020, 02:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 24, 2020, 05:06 PM UTC
Details of this incident can be viewed at https://trust.zuora.com/.