Formstack For Salesforce incident
Runtime errors when clicking Form links
Formstack For Salesforce experienced a critical incident on August 1, 2022 affecting Hosted Forms and Embedded Forms, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 01, 2022, 01:46 PM UTC
We are aware that Classic users are experiencing Runtime Error messages when clicking links. Native Cloud users are not affected, unless they are using an external Cloud provider through the application. We have identified what we believe to be the root cause of the issue, and are working towards issuing a fix. We will update once we have verified that the fix is in place.
- monitoring Aug 01, 2022, 01:58 PM UTC
We have pushed a fix and are monitoring to confirm that all functions are operating normally.
- resolved Aug 01, 2022, 02:39 PM UTC
After extensive monitoring, we are confident all functions have returned to normal. Thank you for your patience and understanding!
- postmortem Aug 01, 2022, 03:34 PM UTC
**Timeframe:** The issue started at 7:30 AM ET and was resolved at 9:55 AM ET. **Cause:** Authentication to one of our Azure back end services was interrupted due to an unexpected update. **Impact:** The impact on the customer was significant: * All customers on Classic were unable to access their forms, publish a form, consult the form preview, or make submissions * Customers on Native Cloud were mostly not impacted by this issue * Customers with cloud storage configured couldn’t _receive_ submissions * All customers could still consult existing submission data