Formant incident

Intermittent failures in API

Major Resolved View vendor source →

Formant experienced a major incident on September 1, 2021 affecting Ingestion Pipeline and Admin API and 1 more component, lasting 4h 13m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2021, 04:48 PM UTC
Resolved
Sep 01, 2021, 09:02 PM UTC
Duration
4h 13m
Detected by Pingoru
Sep 01, 2021, 04:48 PM UTC

Affected components

Ingestion PipelineAdmin APIQuery API

Update timeline

  1. investigating Sep 01, 2021, 04:48 PM UTC

    One of our service providers is currently experiencing networking issues and as a result some of our APIs are failing. We are investigating the issue and will update the status as soon as we learn more.

  2. investigating Sep 01, 2021, 04:50 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 01, 2021, 04:53 PM UTC

    We are continuing to investigate this issue.

  4. identified Sep 01, 2021, 07:05 PM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Sep 01, 2021, 09:02 PM UTC

    This incident has been resolved.