Formant incident

Intermittent Unexpected Logout

Minor Resolved View vendor source →

Formant experienced a minor incident on November 14, 2022 affecting Formant Web Application and Admin API, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2022, 03:31 PM UTC
Resolved
Nov 14, 2022, 06:38 PM UTC
Duration
3h 7m
Detected by Pingoru
Nov 14, 2022, 03:31 PM UTC

Affected components

Formant Web ApplicationAdmin API

Update timeline

  1. investigating Nov 14, 2022, 03:31 PM UTC

    Some account are being logged out quicker than expected

  2. monitoring Nov 14, 2022, 05:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 14, 2022, 05:23 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 14, 2022, 06:38 PM UTC

    This incident has been resolved.