Formant experienced a minor incident on August 31, 2023 affecting Formant Web Application, lasting 151d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Formant Web Application
Update timeline
- investigating Aug 31, 2023, 02:24 AM UTC
Our ability to send SMS messages has been significantly impacted due to outstanding requests to comply with A2P 10DLC regulations. We are looking at alternative options to mitigate this issue, including switching service providers Who is impacted? Any customer who uses Formant platform to send SMS messages will be impacted What is the impact? SMS messages will not be delivered to recipients due to the restrictions imposed by our service provider
- resolved Jan 30, 2024, 12:53 AM UTC
This incident has been resolved.