Formant experienced a major incident on November 5, 2024 affecting Formant Web Application, lasting 10h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 05, 2024, 07:22 PM UTC
We’re currently experiencing intermittent login issues. Our team is actively working to restore access as soon as possible. Thank you for your patience and understanding.
- investigating Nov 05, 2024, 08:22 PM UTC
We are continuing to investigate this issue.
- investigating Nov 05, 2024, 08:28 PM UTC
We are continuing to investigate this issue.
- identified Nov 05, 2024, 11:01 PM UTC
The issue has been identified and a fix is being implemented. Most users are unaffected.
- identified Nov 05, 2024, 11:04 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 06, 2024, 04:12 AM UTC
All affected users have been reinstated and can now reset their password to log in.
- postmortem Nov 07, 2024, 11:33 PM UTC
We found an issue that prevented a limited number of users from logging in. Access for affected users has been restored. Affected users will have to reset their passwords. No user data was ever exposed as a result of this issue.