Formant incident

'Failed to import rosgraph' when installing Formant agent

Formant experienced a major incident on February 27, 2025 affecting Formant Agent, lasting 13h 38m. The incident has been resolved; the full update timeline is below.

Started: Feb 27, 2025, 08:52 PM UTC
Resolved: Feb 28, 2025, 10:30 AM UTC
Duration: 13h 38m
Detected by Pingoru: Feb 27, 2025, 08:52 PM UTC

Affected components

Formant Agent

Update timeline

identified Feb 27, 2025, 08:52 PM UTC

We've discovered an issue causing an import failure when installing the Formant agent on a ROS 1 machine in agent version 1.232. To resolve this issue, add `export FORMANT_ROS_VERSION=1` to `/var/lib/formant/.bashrc`.
resolved Feb 28, 2025, 03:52 PM UTC

This incident has been resolved. To fix this issue, update to the latest version of the agent.