Forest Admin experienced a major incident on October 20, 2025 affecting Cloud Gateway, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud Gateway
Update timeline
- investigating Oct 20, 2025, 08:00 AM UTC
Starting at 10:00 a.m., our backend experienced downtime due to simultaneous outages affecting AWS and Heroku services worldwide. By 10:30 a.m., we successfully updated our routing policy on AWS to fully switch our backend to our multi–availability zone AWS infrastructure, restoring service stability. Thank you for your patience and understanding 🙏
- resolved Oct 20, 2025, 08:30 AM UTC
End of the incident