Font Awesome incident
Slow connections to fontawesome.com and kit.fontawesome.com
Font Awesome experienced a minor incident on October 6, 2020 affecting fontawesome.com and kit.fontawesome.com, lasting 14h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2020, 11:54 AM UTC
We are investigating reports of slow connections to fontawesome.com and kit.fontawesome.com.
- investigating Oct 06, 2020, 12:01 PM UTC
It looks like these issues are affecting folks who are located in France. We are continuing to investigate with our CDN provider.
- investigating Oct 06, 2020, 12:51 PM UTC
With StackPath's help we've checked several networks in France and haven't located the problem yet. So here is where we need your help, folks. If you are experiencing connection issues please gather up the following: 1. Send a report using "mtr" and run it against "fontawesome.com". Like "mtr -rw fontawesome.com". You can find docs on using mtr: https://www.linode.com/docs/networking/diagnostics/diagnosing-network-issues-with-mtr/ 2. Tell us who your Internet Service Provider is (if you know) Send these goodies to [email protected].
- investigating Oct 06, 2020, 03:22 PM UTC
Thank you all for the mtr records. StackPath is asking for help to grab some response header information. To do this: 1. Load your site or https://fontawesome.com 2. Look in the "Network" tab of your browser developer tools 3. Find the request to either fontawesome.com or kit.fontawesome.com 4. Locate the "x-hw" header (it will look something like "x-hw: 1601997698.cds132.ch4.hn,1601997698.cds023.ch4.sc,1601997698.cds023.ch4.p") Send this to [email protected] so we can forward this on to StackPath.
- monitoring Oct 06, 2020, 04:29 PM UTC
How are things looking? We've posted a poll on Twitter to get your feedback on this issue: https://twitter.com/fontawesome/status/1313516318784716801
- resolved Oct 07, 2020, 02:44 AM UTC
This incident has been resolved.