Font Awesome incident

Investigating timeouts and performance issues with Kits service

Minor Resolved View vendor source →

Font Awesome experienced a minor incident on January 22, 2024 affecting kit.fontawesome.com, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2024, 04:18 PM UTC
Resolved
Jan 22, 2024, 06:26 PM UTC
Duration
2h 8m
Detected by Pingoru
Jan 22, 2024, 04:18 PM UTC

Affected components

kit.fontawesome.com

Update timeline

  1. investigating Jan 22, 2024, 04:18 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 22, 2024, 06:26 PM UTC

    This issue has been resolved. We had a Load Balancer that had a quickly changing IP that caused other systems to be out-of-sync with the Kit origin servers. We'll be working to address the root cause using a different infrastructure solution.