Font Awesome incident

Slow response times from fontawesome.com

Major Resolved View vendor source →

Font Awesome experienced a major incident on March 20, 2024 affecting api.fontawesome.com and fontawesome.com, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2024, 02:19 PM UTC
Resolved
Mar 20, 2024, 04:03 PM UTC
Duration
1h 44m
Detected by Pingoru
Mar 20, 2024, 02:19 PM UTC

Affected components

api.fontawesome.comfontawesome.com

Update timeline

  1. investigating Mar 20, 2024, 02:19 PM UTC

    We are currently investigating this issue.

  2. identified Mar 20, 2024, 03:03 PM UTC

    We've identified the issue and are working on a root cause fix. In the meantime, the site is in maintenance mode to keep pressure off our database server.

  3. identified Mar 20, 2024, 03:41 PM UTC

    A partial fix has been implemented now and the site is fully operational. There is one final fix we need to make that will bring our new metered billing feature back online.

  4. resolved Mar 20, 2024, 04:03 PM UTC

    The root fix has been applied and metered billing is also available again. Things look to be stable and humming along fine now.