Fomo experienced a minor incident on December 29, 2023 affecting ipg.fomopay.net and pos.fomopay.net, lasting 5d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 29, 2023, 06:21 AM UTC
We have received reports that some ShopeePay transactions were recorded as closed (timed out) while customers claimed the payment was successful. We are checking with the service provider regarding the issue. Payments via other payment channels are not affected.
- investigating Dec 29, 2023, 08:24 AM UTC
We are continuing to investigate this issue with the service provider. We recommend merchants and customers to choose other available payment channels in the meantime.
- investigating Dec 29, 2023, 01:06 PM UTC
ShopeePay transaction creation has been temporarily disabled. We do not have an estimated timeline at the moment as the service provider is still investigating the issue. We recommend merchants and customers to choose other available payment channels in the meantime.
- monitoring Jan 02, 2024, 03:21 AM UTC
We have received an update from the service provider indicating that the issue has been resolved. ShopeePay transaction creation has been resumed. We will continue to monitor the results.
- resolved Jan 03, 2024, 12:23 PM UTC
This incident has been resolved.