Folktale incident

Sign-in Failure

Critical Resolved View vendor source →

Folktale experienced a critical incident on September 25, 2023 affecting Portal and API, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2023, 03:22 AM UTC
Resolved
Sep 25, 2023, 03:26 AM UTC
Duration
3m
Detected by Pingoru
Sep 25, 2023, 03:22 AM UTC

Affected components

PortalAPI

Update timeline

  1. investigating Sep 25, 2023, 03:22 AM UTC

    We've identified an issue with users appearing to be signed out, and being sent to the sign in page.

  2. investigating Sep 25, 2023, 03:25 AM UTC

    Service has been restored.

  3. resolved Sep 25, 2023, 03:26 AM UTC

    This incident has been resolved.