FocusNet Technology experienced a critical incident on October 12, 2022 affecting NBN Internet, lasting 3h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2022, 02:09 AM UTC
FocusNet are aware of an outage affecting NBN services. We are currently looking into this internally as well as working with NBN and other up-stream providers to resolve this as soon as possible. Our various cloud platforms are still online and are accessible if working from home or tethering from a mobile device. We will send further notifications once the issue has been resolved. Service Desk FocusNet Technology
- investigating Oct 12, 2022, 02:14 AM UTC
We have confirmed the fault lies with the NBN up-stream provider. Working with them to identify and troubleshoot further.
- monitoring Oct 12, 2022, 02:37 AM UTC
The up-stream NBN provider has confirmed that an edge device has become isolated within their network, which has caused this outage. A field operation technician is engaged to investigate onsite. We'll advise of any further updates as they come. Currently no Estimated Time to Restoration (ETR). Service Desk FocusNet Technology
- monitoring Oct 12, 2022, 03:30 AM UTC
Update from up-stream provider. Spare Hardware is being sourced to restore the device. NO ETR
- resolved Oct 12, 2022, 05:51 AM UTC
The incident has now been resolved. The up-stream provider has replaced a critical hardware component resulting in NBN services being fully restored. Service Desk FocusNet Technology