FocusNet Technology experienced a critical incident on June 27, 2024 affecting Microsoft 365, lasting 4h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 27, 2024, 01:58 AM UTC
There is currently a Microsoft 365 outage affecting customers globally. So far it looks to be affecting access to emails/Outlook which includes Outlook crashing. This outage is not yet recognised within the M365 status page. You can track feedback on this outage here: https://downdetector.com.au/status/microsoft-365/ The FocusNet team are aware of this outage, however remediation will need to be done by Microsoft to bring functionality back to a nominal level.
- investigating Jun 27, 2024, 02:24 AM UTC
Update from Microsoft: 27/6/24 - 0958 WST We're investigating reports indicating that users are unable to access multiple M365 services. We're examining our service telemetry so we can identify the source of the issue and determine next troubleshooting steps.
- monitoring Jun 27, 2024, 03:13 AM UTC
Update from Microsoft: 27/6/24 - 1047 WST "We determined that a recent change within Azure networking infrastructure led to the impact. We reverted this change and we're monitoring our telemetry to ensure that affected services recover as expected".
- resolved Jun 27, 2024, 06:25 AM UTC
This incident has been resolved.