FocusNet Technology experienced a notice incident on August 31, 2024 affecting Covercloud and Medicloud and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
CovercloudMedicloudExchangeCloud PhonesWeb ServerMicrosoft 365
Update timeline
- investigating Aug 31, 2024, 05:13 AM UTC
Focusnet are aware of an outage affecting multiple services. Engineers are investigating currently and will provide updates as soon as they come
- identified Aug 31, 2024, 06:13 AM UTC
Issue has been identified as a faulty networking device within the primary data centre. Work is underway to replace this unit which should occur shortly.
- monitoring Aug 31, 2024, 08:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 31, 2024, 08:28 AM UTC
This incident has been resolved.