FocusNet Technology incident

Network Outage

Critical Resolved View vendor source →

FocusNet Technology experienced a critical incident on April 23, 2025 affecting Covercloud and Medicloud and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2025, 10:07 AM UTC
Resolved
Apr 23, 2025, 10:43 AM UTC
Duration
35m
Detected by Pingoru
Apr 23, 2025, 10:07 AM UTC

Affected components

CovercloudMedicloudCloud PhonesWeb Server

Update timeline

  1. investigating Apr 23, 2025, 10:07 AM UTC

    The FocusNet team are aware of an outage affecting cloud telephony, web-hosting, CoverCloud and Medicloud environments. The engineering teams are actively investigating and will provide further updates as they come.

  2. investigating Apr 23, 2025, 10:10 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 23, 2025, 10:43 AM UTC

    The engineering team have identified the issue with a primary networking device which suffered a failure. Services are operating on it's redundant pair. All services are now operational.