Flying Sphinx experienced a major incident on April 14, 2020 affecting Lime, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Lime
Update timeline
- identified Apr 14, 2020, 09:14 AM UTC
Our DNS provider is having issues from their European node that impacts Lime (the server for our eu-west customers). Searching should remain unaffected, but API requests for indexing and other daemon actions are currently failing. We've been in touch with the DNS provider, and expect there'll be a resolution soon.
- identified Apr 14, 2020, 09:15 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 14, 2020, 10:42 AM UTC
Our DNS provider has fixed the issue and API requests are now working again.
- resolved Apr 14, 2020, 11:14 AM UTC
There have been no further disruptions, this incident is considered resolved.