Flying Sphinx experienced a major incident on July 1, 2020 affecting Robigus, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Robigus
Update timeline
- identified Jul 01, 2020, 07:02 PM UTC
The primary server for Robigus has failed unexpectedly. Impacted customers have now been switched to the failover server, and search requests should be being served again. A new failover is now being prepared.
- monitoring Jul 01, 2020, 07:29 PM UTC
Robigus replacement failover is set up, and search queries and API calls should be operating normally for all customers.
- resolved Jul 01, 2020, 07:37 PM UTC
Everything's continuing to work as expected, this issue is considered resolved. Please get in touch if you're finding any problems persist.