Flying Sphinx experienced a major incident on August 25, 2020 affecting Robigus, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Robigus
Update timeline
- identified Aug 25, 2020, 10:38 PM UTC
The primary server for Robigus-hosted customers has stopped responding unexpectedly, so the failover has now been promoted (and is actively serving search queries). A new failover will be set up.
- monitoring Aug 25, 2020, 11:16 PM UTC
The new failover is in place, the new primary is running as expected.
- resolved Aug 25, 2020, 11:31 PM UTC
Everything's back to normal - but if any customers are still coming across issues, please get in touch.