Flying Sphinx incident

Robigus was temporarily overloaded.

Critical Resolved View vendor source →

Flying Sphinx experienced a critical incident on September 4, 2020 affecting Robigus, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2020, 09:47 PM UTC
Resolved
Sep 04, 2020, 10:56 PM UTC
Duration
1h 8m
Detected by Pingoru
Sep 04, 2020, 09:47 PM UTC

Affected components

Robigus

Update timeline

  1. monitoring Sep 04, 2020, 09:47 PM UTC

    Robigus was temporarily overloaded, but is now responding to search requests and API calls. Further investigation is underway to determine the initial cause of the problem.

  2. monitoring Sep 04, 2020, 10:39 PM UTC

    The primary Robigus server has gotten worse, so the failover has been promoted as the new primary, with all affected customers migrated. If you're still seeing issues, please get in touch. A new failover server is now being prepared.

  3. resolved Sep 04, 2020, 10:56 PM UTC

    New failover is standing by, everything should be functioning properly. Please get in touch if that's not the case.