Flying Sphinx incident

Robigus primary server has stopped responding

Major Resolved View vendor source →

Flying Sphinx experienced a major incident on July 14, 2021 affecting Robigus, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2021, 01:46 AM UTC
Resolved
Jul 14, 2021, 03:12 AM UTC
Duration
1h 26m
Detected by Pingoru
Jul 14, 2021, 01:46 AM UTC

Affected components

Robigus

Update timeline

  1. identified Jul 14, 2021, 01:46 AM UTC

    The primary server for Robigus has stopped responding unexpectedly. Impacted customers have been switched over to the failover server, and should have search queries working again. A new failover will be created shortly.

  2. monitoring Jul 14, 2021, 02:57 AM UTC

    New failover is now running. If any customers are seeing issues persist, please do get in touch.

  3. resolved Jul 14, 2021, 03:12 AM UTC

    All systems are back to normal now.