Flying Sphinx incident

Robigus Primary Server has stopped responding.

Major Resolved View vendor source →

Flying Sphinx experienced a major incident on September 17, 2019 affecting Robigus, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2019, 10:30 PM UTC
Resolved
Sep 18, 2019, 01:34 AM UTC
Duration
3h 4m
Detected by Pingoru
Sep 17, 2019, 10:30 PM UTC

Affected components

Robigus

Update timeline

  1. identified Sep 17, 2019, 10:30 PM UTC

    We've switched over to the secondary server, so customers should have queries and API calls working again. The cause of the initial issue is not yet clear.

  2. resolved Sep 18, 2019, 01:34 AM UTC

    Robigus has a new secondary server (with the old secondary working smoothly as the new primary). Everything should be responding as expected now - do get in touch if any issues are still cropping up.