Flxpoint experienced a critical incident on August 24, 2022 affecting Automation, lasting 15h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 24, 2022, 09:04 PM UTC
Flxpoint is dependent on Amazon Web Services (AWS) for our automation jobs. At 4:00pm Amazon identified an outage that is impacting all Amazon Web Services customers. As of right now, this prevents Flxpoint from being able to run any automation job. Including but not limited to: - Get Orders - Sync Orders - Sync Listings - Send POs - Publish Listings - Get Inventory Amazon Web Services (AWS) has put out a notification that “they are investigating” but have not provided an ETA. We will keep the status page updated as new information is provided.
- monitoring Aug 25, 2022, 03:41 AM UTC
AWS is still actively working on this outage but they have not been able to provide an ETA for resolution. Our team is investigating alternative solutions to get our automation processes operational. We will update this incident as we have more information.
- resolved Aug 25, 2022, 01:02 PM UTC
At 8am this morning Amazon Web Services (AWS) notified us that services have been restored. We have confirmed automation jobs are now working. All jobs that are currently on a schedule will run at their next time and any manual jobs can be triggered when best suited for your business.