Flxpoint incident

App & API Outage

Critical Resolved View vendor source →

Flxpoint experienced a critical incident on July 6, 2023 affecting App and API, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2023, 06:31 AM UTC
Resolved
Jul 06, 2023, 06:51 AM UTC
Duration
19m
Detected by Pingoru
Jul 06, 2023, 06:31 AM UTC

Affected components

AppAPI

Update timeline

  1. identified Jul 06, 2023, 06:31 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jul 06, 2023, 06:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 06, 2023, 06:51 AM UTC

    We experienced an outage from 2:09 to 2:29am EST due to a technical issue with our authentication cache. This issue resulted in app.flxpoint.com and our APIs to be inaccessible during this time period.