Flxpoint incident
Automation Jobs Not Triggering and App Access Impacted
Flxpoint experienced a major incident on November 17, 2024 affecting Automation and App, lasting 23h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 17, 2024, 02:43 PM UTC
We are experiencing an outage with our cloud hosting provider, AWS, that is causing our automation processes to not trigger off as expected. We are actively working with them to resolve the issue and will update this incident as progress is made.
- identified Nov 17, 2024, 02:55 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 18, 2024, 11:55 AM UTC
Some users have reported the inability to log in. We continue to actively work with AWS to resolve this outage.
- monitoring Nov 18, 2024, 12:32 PM UTC
A resolution has been implemented with AWS. Scheduled jobs are running and app access has been restored for most users. We will continue to update you on progress.
- monitoring Nov 18, 2024, 12:56 PM UTC
App access should be restored for all users. We are now implementing the resolution to our job automation components and will continue to provide updates as we progress.
- monitoring Nov 18, 2024, 02:11 PM UTC
We are continuing to resolve remaining job automation issues.
- resolved Nov 18, 2024, 02:42 PM UTC
The outage with Amazon Web Services has been resolved. All job automation is functioning correctly and full app access has been restored.