Flxpoint incident
Email deliverability for mail sent directly from Flxpoint
Flxpoint experienced a major incident on December 6, 2024 affecting Automation, lasting 1d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 06, 2024, 09:14 PM UTC
An isolated issue with Amazon Web Services is impacting email deliverability. This is affecting notifications and Send Fulfillment Request operations that are configured to send through email. We are working with AWS to restore services.
- resolved Dec 08, 2024, 12:13 AM UTC
Email deliverability has been restored and emailed fulfillment requests are processing normally now. Any impacted FRs will either show status Processing Error or be stuck in a status Processing. Here are instructions on the actions to take to verify your FRs have sent: FR Status = Processing Error In the Fulfilment Request view of the order manager, filter to show all processing errors Leverage a date filter to ensure you don't reprocess old, unrelated FRs Select the FRs > Actions > Reprocess FR Status = Processing (and status remains processing despite the Send FRs job running: Run Send FRs and and confirm the FRs sent; no other action should be required Please reach out to [email protected] if you need assistance.