Flxpoint incident

Email Deliverability for Mail Sent Directly from Flxpoint

Major Resolved View vendor source →

Flxpoint experienced a major incident on December 9, 2024 affecting Automation, lasting 3d 1h. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2024, 05:00 PM UTC
Resolved
Dec 12, 2024, 06:49 PM UTC
Duration
3d 1h
Detected by Pingoru
Dec 09, 2024, 05:00 PM UTC

Affected components

Automation

Update timeline

  1. identified Dec 09, 2024, 07:28 PM UTC

    12/09 12:00 PM EST : An isolated issue with Amazon Web Services is impacting email deliverability for emails sent directly from Flxpoint. This is affecting all email services provided through Flxpoint. We are working with AWS to restore services.

  2. identified Dec 10, 2024, 03:55 PM UTC

    We're continuing to work with Amazon Web Services to restore email deliverability. We do not have a timeline from them to share at this point, but will continue to provide updates.

  3. identified Dec 10, 2024, 07:01 PM UTC

    We have deployed a final change requested by Amazon Web Services and are awaiting their confirmation the email deliverability is restored. We will provide another update shortly.

  4. identified Dec 11, 2024, 12:22 AM UTC

    We continue to wait for Amazon Web Services to restore email deliverability, but do not have an ETA from them to share. We will share further updates as they become available.

  5. monitoring Dec 11, 2024, 09:01 AM UTC

    Email deliverability has been restored and emailed fulfillment requests are processing normally now. Any impacted FRs will either show status Processing Error or be stuck in a status Processing. Here are instructions on the actions to take to verify your FRs have sent: FR Status = Processing Error In the Fulfilment Request view of the order manager, filter to show all processing errors Leverage a date filter to ensure you don't reprocess old, unrelated FRs Select the FRs > Actions > Reprocess FR Status = Processing (and status remains processing despite the Send FRs job running: Run Send FRs and and confirm the FRs sent; no other action should be required Please reach out to [email protected] if you need assistance.

  6. resolved Dec 12, 2024, 06:49 PM UTC

    This incident has been fully resolved.