Flxpoint experienced a critical incident on October 20, 2025 affecting Automation, lasting 12h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 09:54 AM UTC
We are currently experiencing an incident due to a major AWS outage. This outage is affecting our Automation Jobs, resulting in delays and failures in job execution.
- identified Oct 20, 2025, 10:57 AM UTC
We are actively monitoring the situation and working with our cloud provider for a resolution.
- identified Oct 20, 2025, 11:02 AM UTC
Our cloud service provider (AWS) is still actively working to resolve the ongoing outage. Automation Jobs remain impacted at this time, which may cause continued delays or failures in job execution. We are closely monitoring the situation and will provide another update as soon as AWS reports significant progress or recovery.
- identified Oct 20, 2025, 11:44 AM UTC
AWS is still working on restoring their affected services. The outage continues to impact our Automation Jobs, causing delays and interruptions in job processing. All other Flxpoint services remain operational. We’re in continuous communication with AWS and will share another update once we see signs of recovery. Thank you for your continued patience.
- identified Oct 20, 2025, 01:44 PM UTC
AWS has not yet fully recovered from the ongoing outage. Our Automation Jobs continue to be affected, and job execution remains delayed. We’re closely monitoring AWS recovery progress and will begin restoration activities as soon as the affected services are stable. All other Flxpoint systems are operating normally.
- identified Oct 20, 2025, 03:34 PM UTC
AWS continues to experience a major outage, and our Automation Jobs remain affected. We’re closely tracking AWS recovery progress and will continue to share updates every second hour until services are fully restored.
- monitoring Oct 20, 2025, 06:44 PM UTC
We’re seeing signs of recovery — Automation Jobs have started executing again. However, we are continuing to closely monitor the progress to ensure full stability. We’ll share another update once all systems have completely recovered.
- monitoring Oct 20, 2025, 07:16 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 09:00 PM UTC
Our cloud provider (AWS) has successfully restored the component used by our automation systems. Automations are now running at full capacity. However, due to the accumulated backlog, some scheduled jobs may experience delayed start times through the rest of the day.