Fluxx incident

Report & Card Exports Stuck in “New” Status

Minor Resolved View vendor source →

Fluxx experienced a minor incident on January 23, 2026 affecting Grantmaker, lasting 5h 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2026, 07:12 PM UTC
Resolved
Jan 24, 2026, 12:34 AM UTC
Duration
5h 21m
Detected by Pingoru
Jan 23, 2026, 07:12 PM UTC

Affected components

Grantmaker

Update timeline

  1. investigating Jan 23, 2026, 07:12 PM UTC

    We are investigating an issue where report and card exports (including Excel exports) are not downloading and remain stuck in a “New” state within the Jobs Queue.

  2. identified Jan 23, 2026, 07:29 PM UTC

    We have identified the root cause of the issue and are working on implementing a fix.

  3. monitoring Jan 23, 2026, 08:22 PM UTC

    New report jobs are now processing normally. We are currently working through a backlog of earlier queued jobs, which may take time to fully clear.

  4. resolved Jan 24, 2026, 12:34 AM UTC

    The backlog of report jobs has fully cleared, and all scheduled and ad hoc reports are now processing normally.