Flume incident
AWS Lambda Degraded Service Impacting Flume Services
Flume experienced a major incident on June 13, 2023, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jun 13, 2023, 07:37 PM UTC
AWS is reporting elevated error rates in their Lambda service which supports the phone and SFTP systems. During this time users may experience difficulty connecting to those services. AWS states that they have identified the cause and are implementing a fix. Other core services such as the API and My.flumehealth.com (and variants) are unaffected by the degraded service.
- monitoring Jun 13, 2023, 08:46 PM UTC
AWS has provided updates stating that they continue to work to resolve the issue and are observing improvement in error rates. They have expanded the number of services impacted. Details of their status updates can be found at https://health.aws.amazon.com/health/status. Flume continues to monitor the incident.
- monitoring Jun 13, 2023, 09:12 PM UTC
AWS has provided updates stating that Cloud Services-Support Telephony issue is now resolved. Details of their status updates for other services can be found at https://health.aws.amazon.com/health/status.
- monitoring Jun 13, 2023, 09:56 PM UTC
We are continuing to monitor the status of AWS. We have generally observed recovery of impacted services.
- resolved Jun 13, 2023, 10:14 PM UTC
This incident has been resolved.