Fluid Attacks incident
Blank screen while navigating the platform
Fluid Attacks experienced a critical incident on September 25, 2025 affecting Platform, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 25, 2025, 06:41 PM UTC
While navigating the platform, the screen remains blank, blocking normal navigation and use.
- resolved Sep 25, 2025, 06:53 PM UTC
The incident has been resolved, and the platform is now working normally, allowing users to navigate without interruptions.
- postmortem Sep 25, 2025, 09:44 PM UTC
**Impact** At least one user experienced problems when navigating or accessing the platform. The issue started on UTC-5 25-09-25 13:08 and was proactively discovered 14.4 minutes \(TTD\) later by a staff member who reported through our internal chats that the screen stayed blank, making it impossible to use. The problem was resolved in 14.4 minutes \(TTF\), resulting in a total window of exposure of 28.8 minutes \(WOE\).. **Cause** During a system update, an important setting that allows the platform to be displayed was removed by mistake. This caused the platform’s main page to stop loading [\[1\]](https://gitlab.com/fluidattacks/universe/-/merge_requests/85334). **Solution** The setting was restored, which immediately allowed the platform to load and work normally again. **Conclusion** Additional safeguards will be implemented in our update process to prevent this type of error from happening again. **INFRASTRUCTURE\_ERROR**