Fluccs experienced a minor incident on July 8, 2026 affecting Shared servers (Fluccs) and Shared servers (Exigent) and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 08, 2026, 10:45 PM UTC
We are currently investigating a known issue affecting cPanel licence updates globally, causing unexpected licence verification errors. We have contacted cPanel support and are closely monitoring the situation while they work on a resolution. Here is the official link to the incident from cPanel: https://support.cpanel.net/hc/en-us/articles/41816676353943-cPanel-License-Update-Failures-July-8th-2026 ##### Description of Incident Investigating and monitoring upstream cPanel licence update failures and liaising with cPanel support for a permanent resolution. ##### Affected Services: - All cPanel shared servers ##### Impact Clients may experience licence warnings or temporary interruptions when attempting to access control panel services (cPanel/WHM). All active hosted websites and databases seem to remain fully operational and unaffected. However, email services on these servers are affected; inbound and outbound email connectivity may fail entirely as the system is currently refusing password authentication due to the licence error. ##### Questions? If you have any questions, please open a ticket from your client area, and we will be happy to address any concerns you may have.
- monitoring Jul 08, 2026, 11:58 PM UTC
cPanel have resolved the core licence verification issue affecting our cPanel shared servers, and email services are now recovering across all shared servers. Password authentication should now be working normally. We are closely monitoring the environment to ensure full stability.