Flowroute had 6 outages in the last 2 years totaling 204h 59m of downtime — averaging 0.2 incidents per month.
There were 6 Flowroute outages since June 23, 2025 totaling 204h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating reports of intermittent inbound call failures to Toll Free numbers.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating intermittent outbound one way audio.
A fix has been implemented and we are monitoring the results.
This issue has been fully resolved
We are currently investigating delays with our CDR exports in both the Manage portal and CDR export APIs.
A fix has been implemented and we are monitoring the results.
We are currently investigating new delays with our CDR exports.
This incident has been resolved.
The Manage Portal is currently inaccessible. Our Dev team is aware and working to implement a fix. Call traffic across the network is working as normal.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
3CX customers are experiencing issues with some outbound calls due to Private IP addresses in the SIP headers. Some outbound carriers are no longer accepting traffic from Private IP addresses. 3CX has pushed an update for v20 update 6 that allows customers to update to a new 3CX Flowroute template and adjust the Via Header IP address to the Public IP address. This can be done by selecting the new template and navigating to the “Voice and Chat” tab, enabling the “Public IP in VIA Header” setting, entering your public IP address.
This incident has been resolved.
One of Flowroutes Partner Carriers is having issues with outbound calling. This may affect outbound calling intermittently to certain domestic destinations. We will update as we receive updates.
Our Partner Carrier reports they have identified the issues and are putting a fix in place.
Our partner carrier reports they are continuing to work on a fix for this issue.
Our Partner has implemented a fix and the network is being monitored.
This incident has been resolved.