Flowroute incident

Messaging Latency with Outbound SMS/MMS to AT&T Customers

Minor Resolved View vendor source →

Flowroute experienced a minor incident on March 31, 2022 affecting Outbound SMS and Outbound MMS, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2022, 07:15 PM UTC
Resolved
Mar 31, 2022, 10:16 PM UTC
Duration
3h
Detected by Pingoru
Mar 31, 2022, 07:15 PM UTC

Affected components

Outbound SMSOutbound MMS

Update timeline

  1. investigating Mar 31, 2022, 07:15 PM UTC

    We are currently observing delayed Outbound messaging to AT&T customers, as well as latency with DLRs. There are no issues with Inbound at this time.

  2. identified Mar 31, 2022, 07:26 PM UTC

    AT&T has identified the issue and is investigating further. Messaging peer is queuing messages until the carrier can apply a remedy. Outbound SMS/MMS/DLR associated with AT&T are the only items affected at this time.

  3. monitoring Mar 31, 2022, 08:04 PM UTC

    Carrier has applied a fix and the queued messaging is being processed. Monitoring will take place before this is announced as Resolved.

  4. monitoring Mar 31, 2022, 08:04 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 31, 2022, 10:16 PM UTC

    Issues with latency for outbound SMS/MMS and DLRs between our Messaging Peer and AT&T have been resolved.