Flowroute experienced a minor incident on June 1, 2022 affecting Inbound Voice, lasting 3h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound Voice
Update timeline
- investigating Jun 01, 2022, 04:45 PM UTC
We are currently experiencing call quality issues on certain inbound calls. We have engaged our peer and escalated with our peer and currently waiting for an update. We will post updates as receive them. We apologize for this inconvenience and are working diligently to resolve this.
- investigating Jun 01, 2022, 05:37 PM UTC
We are continuing to investigate this issue.
- identified Jun 01, 2022, 07:05 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 01, 2022, 08:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 01, 2022, 08:39 PM UTC
This incident has been resolved.