Flowroute experienced a minor incident on June 20, 2022 affecting Inbound Voice, lasting 2h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound Voice
Update timeline
- investigating Jun 20, 2022, 02:02 PM UTC
We are getting reports of call quality issues with a downstream peering carrier. We are working with our peer to get this resolved asap.
- investigating Jun 20, 2022, 02:02 PM UTC
We are continuing to investigate this issue.
- investigating Jun 20, 2022, 03:28 PM UTC
This issue has been escalated with our peer.
- identified Jun 20, 2022, 04:07 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 20, 2022, 04:08 PM UTC
Our Peer has identified the issue and has implemented a fix. We are asking customers to please retest.
- monitoring Jun 20, 2022, 04:26 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 20, 2022, 04:45 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 20, 2022, 06:17 PM UTC
This incident has been resolved.