Flowroute incident

AMEX payment issues

Minor Resolved View vendor source →

Flowroute experienced a minor incident on August 27, 2022 affecting Manage Portal, lasting 7h 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2022, 08:56 PM UTC
Resolved
Aug 28, 2022, 04:27 AM UTC
Duration
7h 31m
Detected by Pingoru
Aug 27, 2022, 08:56 PM UTC

Affected components

Manage Portal

Update timeline

  1. investigating Aug 27, 2022, 08:56 PM UTC

    We are currently working with our payment processor to investigate an issue with American Express credit cards.

  2. monitoring Aug 28, 2022, 12:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 28, 2022, 04:27 AM UTC

    This incident has been resolved.