Flowroute experienced a minor incident on October 12, 2022 affecting Inbound Voice, lasting 10h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2022, 07:29 PM UTC
We are experiencing issues with receiving calls from T-Mobile cell users where calls take multiple tries going through. We have engaged our peer and they have confirmed that they are having issues with calls from T-Mobile. They are investigating this and have no current ETTR. We will provide updates as we receive them.
- investigating Oct 12, 2022, 08:54 PM UTC
Our peer continues to investigate the root cause of this issue. We will provide more updates as we receive them.
- investigating Oct 12, 2022, 10:31 PM UTC
Our peer has informed us that T-Mobile is working with their underlying carrier to identify and resolve this.
- resolved Oct 13, 2022, 05:36 AM UTC
Our peer has identified the issue and is saying the problem should be resolved. Thank you for your patience in this matter.