Flowroute incident

Intermittent Inbound Failures from calls originating with AT&T

Flowroute experienced a minor incident on December 14, 2022 affecting Inbound Voice, lasting 12h 17m. The incident has been resolved; the full update timeline is below.

Started: Dec 14, 2022, 03:49 AM UTC
Resolved: Dec 14, 2022, 04:06 PM UTC
Duration: 12h 17m
Detected by Pingoru: Dec 14, 2022, 03:49 AM UTC

Affected components

Inbound Voice

Update timeline

investigating Dec 14, 2022, 03:49 AM UTC

We have received several reports of calls that originate on the AT&T network are getting prompted with a "High Volume" message indicating that there may be limited connection of calls at this time. The messages from the AT&T side then go on to indicate a digit entry may be needed to connect calls in the event of an emergency. We've reached out to carriers in the call path for further investigation on this and will provide updates as those become available.
monitoring Dec 14, 2022, 03:34 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Dec 14, 2022, 04:06 PM UTC

This incident has been resolved.