Flowroute incident

Unable to forward calls from Canadian numbers to Canadian numbers

Minor Resolved View vendor source →

Flowroute experienced a minor incident on May 12, 2023 affecting Inbound Voice, lasting 5d 12h. The incident has been resolved; the full update timeline is below.

Started
May 12, 2023, 02:43 AM UTC
Resolved
May 17, 2023, 03:15 PM UTC
Duration
5d 12h
Detected by Pingoru
May 12, 2023, 02:43 AM UTC

Affected components

Inbound Voice

Update timeline

  1. identified May 12, 2023, 02:43 AM UTC

    We have identified an issue where if a Canadian DID is forwarded to another Canadian DID through Manage both sides are getting dead air. This is an issue with the terminating carrier. To work around this please use SIP Registration, SIP URI, or Host-based routing for your inbound calls on Canadian DIDs.

  2. monitoring May 16, 2023, 09:33 PM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved May 17, 2023, 03:15 PM UTC

    This incident has been resolved.