Flowroute incident
SMS/MMS Delivery issues to T-Mobile and Verizon
Flowroute experienced a notice incident on September 28, 2023 affecting Outbound SMS and Outbound MMS, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2023, 08:12 PM UTC
Our messaging partners have informed us of possible SMS/MMS delivery issues to T-Mobile and Verizon numbers. This is currently under investigation. We are monitoring and will keep you informed on further updates.
- monitoring Sep 28, 2023, 08:19 PM UTC
Reports from messaging partners indicates that the issue may be clearing at this time with normal delivery observed to Verizon and T-Mobile. We continue to work with messaging peers to identify the root cause of this issue. Note: This was impacting traffic in the 10DLC ecosystem itself and not isolated to Flowroute services or messaging partners.
- monitoring Sep 28, 2023, 09:53 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 28, 2023, 11:37 PM UTC
This incident has been resolved.