Flowroute experienced a notice incident on November 1, 2023 affecting Provisioning, lasting 2h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Provisioning
Update timeline
- investigating Nov 01, 2023, 03:56 PM UTC
Emergency Service Partners are investigating an issue with address provisioning for Canadian addresses due to issues with a 3rd-party vendor. Emergency calls are still routing appropriately.
- monitoring Nov 01, 2023, 04:07 PM UTC
The 3rd-party vendor experiencing issues has implemented a fix and services are being monitored.
- resolved Nov 01, 2023, 06:42 PM UTC
Operations are back to normal and this incident has been resolved.