Flowroute experienced a major incident on January 9, 2024 affecting support.flowroute.com, lasting 1d 15h. The incident has been resolved; the full update timeline is below.
Affected components
support.flowroute.com
Update timeline
- investigating Jan 09, 2024, 10:12 PM UTC
We are currently investigating an issue with our ticketing system and are unable to send outbound email.
- identified Jan 10, 2024, 12:14 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 10, 2024, 03:00 AM UTC
Email sending from our ticketing system has been restored. We will continue to monitor the situation.
- resolved Jan 11, 2024, 01:42 PM UTC
This incident has been resolved.