Flowhub Outage History

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Flowhub had 14 outages in the last 2 years totaling 643h 19m of downtime — averaging 0.6 incidents per month.

There were 14 Flowhub outages since September 3, 2024 totaling 643h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.flowhub.com

Minor August 26, 2026

Latency Under Investigation

Detected by Pingoru
Aug 26, 2026, 06:33 PM UTC
Resolved
Aug 26, 2026, 07:01 PM UTC
Duration
27m
Affected: Maui POS
Timeline · 5 updates
  1. investigating Aug 26, 2026, 06:50 PM UTC

    We are investigating an issue with latency in the Maui application. We’ll share an update as soon as we have more information.

  2. identified Aug 26, 2026, 06:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 26, 2026, 06:55 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 26, 2026, 06:57 PM UTC

    A fix has been implemented, and service has been restored. We’re monitoring the system to ensure it remains stable.

  5. resolved Aug 26, 2026, 07:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 6, 2026

Partial Ecommerce Service Disruption

Detected by Pingoru
Feb 06, 2026, 04:05 PM UTC
Resolved
Feb 06, 2026, 06:46 PM UTC
Duration
2h 41m
Affected: Flowhub Ecommerce
Timeline · 2 updates
  1. investigating Feb 06, 2026, 04:05 PM UTC

    Flowhub Ecomm is unavailable for some customers due to a DNS-related issue. We have identified the root cause and are actively working to restore service for affected customers.

  2. resolved Feb 06, 2026, 06:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 4, 2025

Payment Processor Partial Service Interruption

Detected by Pingoru
Dec 04, 2025, 06:07 PM UTC
Resolved
Dec 22, 2025, 09:11 PM UTC
Duration
18d 3h
Affected: Payment Partners (External)
Timeline · 2 updates
  1. identified Dec 04, 2025, 06:07 PM UTC

    Our payment vendors are currently experiencing issues processing transactions for some customers and are actively working on a resolution. If you are impacted, please watch our in-app messaging.

  2. resolved Dec 22, 2025, 09:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Partial outage on sites using custom hostnames

Detected by Pingoru
Nov 18, 2025, 02:17 PM UTC
Resolved
Nov 18, 2025, 06:00 PM UTC
Duration
3h 42m
Affected: Flowhub Ecommerce
Timeline · 2 updates
  1. identified Nov 18, 2025, 02:17 PM UTC

    We are aware of a global Cloudflare issue affecting custom hostname resolution on Flowhub e-commerce sites and are currently looking into the issue. More information: https://www.cloudflarestatus.com

  2. resolved Nov 18, 2025, 06:00 PM UTC

    Cloudflare services are now operating normally. We are no longer observing elevated errors or latency across the network.

Read the full incident report →

Minor July 8, 2025

EllaCash Terminal Connection Issues

Detected by Pingoru
Jul 08, 2025, 06:07 PM UTC
Resolved
Jul 08, 2025, 06:31 PM UTC
Duration
23m
Timeline · 2 updates
  1. identified Jul 08, 2025, 06:07 PM UTC

    Flowhub has discovered that BizPay (EllaCash) is currently experiencing intermittent connection issues with Maui. We are in communication with their team to determine when this issue can be resolved. Please continue to check with EllaCash support and monitor Flowhub's messaging through the status page and in-app banners for updates.

  2. resolved Jul 08, 2025, 06:31 PM UTC

    EllaCash has released a resolution for their connection issues with Maui. Please restart your terminals to ensure they receive the fix and let Product Support know if you are still experiencing this issue via our in-app chat or email [email protected]

Read the full incident report →

Minor June 12, 2025

Google Cloud Services Outage Affecting Images and Analytics Reports

Detected by Pingoru
Jun 12, 2025, 06:42 PM UTC
Resolved
Jun 12, 2025, 09:38 PM UTC
Duration
2h 55m
Affected: Maui POS
Timeline · 4 updates
  1. identified Jun 12, 2025, 06:42 PM UTC

    Google Cloud services are currently experiencing degradation that is affecting loading of reports and Flowhub's ability to pull product images for display within the app and any new image uploads for products and customer profiles. This may manifest itself sporadically until the issue is resolved by Google.

  2. identified Jun 12, 2025, 07:02 PM UTC

    Customer search has now been added to the list of affected services, with slowdown for clients with large customer bases. Issues can be tracked here: https://status.cloud.google.com

  3. monitoring Jun 12, 2025, 09:07 PM UTC

    Google Cloud services are seeing a restore of normal performing services. Users may still experience some performance degradation with customer search and reporting. Issues can be tracked here: https://status.cloud.google.com

  4. resolved Jun 12, 2025, 09:38 PM UTC

    This incident is resolved for all of our services.

Read the full incident report →

Major June 2, 2025

Payomi Severe Degradation Affecting Certain Customers

Detected by Pingoru
Jun 02, 2025, 05:15 PM UTC
Resolved
Jun 09, 2025, 12:00 PM UTC
Duration
6d 18h
Timeline · 3 updates
  1. identified Jun 02, 2025, 08:03 PM UTC

    We are currently working with the Payomi team to work through severe degradation of payment processing for certain customers.

  2. monitoring Jun 05, 2025, 06:11 PM UTC

    Payomi has been actively restoring services for various clients, with only a few still needing services restored. We will continue monitoring the situation until all clients have been restored.

  3. resolved Jun 12, 2025, 06:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 29, 2025

EllaCash Connection Issues

Detected by Pingoru
Mar 29, 2025, 04:00 PM UTC
Resolved
Mar 29, 2025, 06:48 PM UTC
Duration
2h 48m
Timeline · 3 updates
  1. identified Mar 29, 2025, 04:00 PM UTC

    EllaCash is experiencing an integration issue with Flowhub manifesting in the connection to Maui and the Ellacash service. EllaCash is actively working on a resolution and expects to have this resolved ASAP.

  2. monitoring Mar 29, 2025, 04:43 PM UTC

    A fix has been issued on the Ellacash side for terminal connections. Terminals should be able to connect and be back to fiully integrated and operational capacity. We're continuing to monitor on our side alongside Ellacash.

  3. resolved Mar 29, 2025, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 30, 2025

EllaCash Processor Issue

Detected by Pingoru
Jan 30, 2025, 09:01 PM UTC
Resolved
Jan 31, 2025, 10:09 PM UTC
Duration
1d 1h
Timeline · 3 updates
  1. identified Jan 30, 2025, 09:01 PM UTC

    EllaCash’s services are experiencing issues processing transactions for some customers. EllaCash is actively working on a resolution. If you are impacted, please watch our in-app messaging and status page for more information.

  2. monitoring Jan 31, 2025, 01:20 PM UTC

    The technical issues being experienced by EllaCash's processor were resolved by 11:00 PM ET, and all systems are be back online. We are actively monitoring systems and will update with any additional information. You may resume using your EllaCash terminals.

  3. resolved Jan 31, 2025, 10:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 11, 2024

Payomi payment processing failures

Detected by Pingoru
Oct 11, 2024, 11:15 PM UTC
Resolved
Oct 12, 2024, 12:28 AM UTC
Duration
1h 13m
Timeline · 2 updates
  1. investigating Oct 11, 2024, 11:15 PM UTC

    Payomi is currently experiencing issues processing transactions, and is actively investigating the root cause. Other payment processors are unaffected. When we receive additional information from Payomi about the outage we will update this status page. If you are experiencing issues, please watch for updates here.

  2. resolved Oct 12, 2024, 12:28 AM UTC

    Payomi has resolved the issue. If you're still experiencing issues, please try restarting the terminals, update to the latest version of software by clicking the "globe" icon, and then log in and out of Maui. If you continue to experience issues please contact support.

Read the full incident report →

Notice September 3, 2024

Maui Latency

Detected by Pingoru
Sep 03, 2024, 04:45 PM UTC
Resolved
Sep 03, 2024, 09:53 PM UTC
Duration
5h 8m
Affected: Maui POS
Timeline · 4 updates
  1. investigating Sep 03, 2024, 04:45 PM UTC

    We are currently seeing latency in the Maui application, with particular slowness in Cashier and Inventory. We're investigating the root cause and will continue updating with additional information.

  2. investigating Sep 03, 2024, 05:08 PM UTC

    After a restart of some services, we're seeing all systems restored to normal operations. We are continuing to investigate root cause and monitoring.

  3. monitoring Sep 03, 2024, 06:04 PM UTC

    We have identified the issue - one of our metrics collection services experienced a major slowdown during the impacted times. We bypassed that metric collection service which restored performance of the system. We are actively investigating what caused the slowdown, and ensuring the system will automatically recover if this type of situation occurs again.

  4. resolved Sep 03, 2024, 09:53 PM UTC

    The issue has been resolved - there is currently no impact to Maui. We will continue to monitor and ensure the issue doesn't reoccur.

Read the full incident report →