Flowhub incident

Cannot process debit payments through Flowhub Pay

Notice Resolved View vendor source →

Flowhub experienced a notice incident on August 24, 2022, lasting 23h 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2022, 02:18 PM UTC
Resolved
Aug 25, 2022, 01:33 PM UTC
Duration
23h 14m
Detected by Pingoru
Aug 24, 2022, 02:18 PM UTC

Update timeline

  1. investigating Aug 24, 2022, 02:18 PM UTC

    We are aware of an issue with processing debit payments through Flowhub Pay, and are actively investigating. We will update shortly with more information.

  2. identified Aug 24, 2022, 02:38 PM UTC

    Our payments processor is having issues this morning out of our control. We are in active communication with the processor and will continue to update our status page as we receive more information.

  3. resolved Aug 25, 2022, 01:33 PM UTC

    Flowhub Pay customers continue to be interrupted at this time. With only some of our user base affected, we’ll continue to update those customers via email.