Flowhub experienced a major incident on December 10, 2022 affecting Greet, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 10, 2022, 08:51 PM UTC
We are aware of the issue affecting Greet and the ability to check in customers and we are investigating.
- investigating Dec 10, 2022, 08:52 PM UTC
We are continuing to investigate this issue.
- investigating Dec 10, 2022, 08:57 PM UTC
We continue to investigate. In the meantime please use the following as a work around https://help.flowhub.com/en/articles/5885184-flowhub-classic-check-in-a-customer
- investigating Dec 10, 2022, 09:18 PM UTC
We are testing what we believe will resolve the issue. In the meantime please use the following as a work around https://help.flowhub.com/en/articles/5885184-flowhub-classic-check-in-a-customer You can also use Guest Mode as a workaround https://help.flowhub.com/en/articles/5884545-enable-guest-mode-anonymous-checkout
- monitoring Dec 10, 2022, 10:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2022, 10:40 PM UTC
This incident has been resolved. Greet and Checking in customers manually have returned to normal. Earlier today we started observing issues between one of the services in Greet and Cashier 2.0 and our authentication service. This service is used to look up customers which affects the ability to search for customers from either Greet or Cashier 2.0. In order to resolve the issue, we fixed the communication issues between our systems and our authentication service, at which point search functionality was back online. We are investigating the root cause of the issue to ensure it is prevented from happening again.