Flowhub incident

Issues processing payments through EllaCash

Major Resolved View vendor source →

Flowhub experienced a major incident on June 18, 2023, lasting 9h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2023, 10:05 AM UTC
Resolved
Jun 18, 2023, 07:25 PM UTC
Duration
9h 19m
Detected by Pingoru
Jun 18, 2023, 10:05 AM UTC

Update timeline

  1. investigating Jun 18, 2023, 10:05 AM UTC

    Our payments processor is currently experiencing networking issues and is working quickly to restore service.

  2. identified Jun 18, 2023, 05:48 PM UTC

    The issue has been identified and service is beginning to recover. We expect to be back to operational in the next 2-3 hours.

  3. resolved Jun 18, 2023, 07:25 PM UTC

    All issues have been resolved and payments are processing normally.