Flowhub incident

Cashier 2.0 Intermittent Issues - Firestore Outage

Minor Resolved View vendor source →

Flowhub experienced a minor incident on November 15, 2023, lasting 5h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2023, 09:51 PM UTC
Resolved
Nov 16, 2023, 03:41 AM UTC
Duration
5h 49m
Detected by Pingoru
Nov 15, 2023, 09:51 PM UTC

Update timeline

  1. investigating Nov 15, 2023, 09:51 PM UTC

    We are currently tracking an issue with Auth0 that is causing issues in Cashier 2.0. We've turned on the ability to bypass Auth0, and are continuing to monitor their status page for additional updates. If you experience issues, please logout, restart, and then log back in.

  2. identified Nov 15, 2023, 10:54 PM UTC

    Cashier remains effected by a present issue with Google Cloud's firestore db. If you are having trouble transacting, you can switch back to Flowhub Classic to transact until this issue is resolved externally.

  3. monitoring Nov 16, 2023, 02:57 AM UTC

    A fix has been made by the Google cloud firestore team and we're reaching out to see if problems are relieved. Will close incident upon confirmed restored services.

  4. resolved Nov 16, 2023, 03:41 AM UTC

    With reports of restored functionality, we're closing this incident.