Flowhub incident

Issue with Transactions going through

Notice Resolved View vendor source →

Flowhub experienced a notice incident on November 16, 2023 affecting Maui POS, lasting 17h 23m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2023, 08:45 AM UTC
Resolved
Nov 17, 2023, 02:08 AM UTC
Duration
17h 23m
Detected by Pingoru
Nov 16, 2023, 08:45 AM UTC

Affected components

Maui POS

Update timeline

  1. monitoring Nov 17, 2023, 12:55 AM UTC

    We identified an issue with a long-running query that was locking up and not allowing transactions to go through for 13m. We believe this was resolved at 5:39pm MT, but are monitoring.

  2. resolved Nov 17, 2023, 02:08 AM UTC

    After examining logs, all sales transaction errors occurred between 5:27pm and 5:39pm MT and no new error logs have occurred since. This incident will be closed.